Communication Overview

Broadcasts let you send messages to parents and staff by email, SMS, or voice call — all from one place. Whether you’re announcing a schedule change, sending payment reminders, or sharing important updates, broadcasts make it easy to reach the right people quickly.

What You Can Do

• Email broadcasts — Send formatted emails with attachments, images, and personalized details like family names and balances. See Email Broadcasts.
• SMS broadcasts — Send text messages directly to parents’ phones. See SMS Broadcasts.
• Voice broadcasts — Place automated phone calls with a recorded message or text-to-speech. See Voice Broadcasts.

Getting to Broadcasts

1. Click Broadcasts in the sidebar.
2. You’ll see a list of all your broadcasts — both drafts and sent messages.
3. Click New Broadcast in the top right to create a new one.

How Broadcasts Work

Every broadcast follows the same basic flow:

1. Choose a type — Email, SMS, or Voice Call.
2. Choose your recipients — Send to all campers in the season, filter by grade, bunk, term, or approval status, or paste in a list of addresses or phone numbers. See Choosing Recipients.
3. Write your message — Compose your content and personalize it with merge tags like family names and balances.
4. Send or schedule — Send immediately or schedule it for a future date and time.

After sending, you can open any broadcast to see delivery status for every recipient — who received it, who opened it, and if anything bounced or failed.

Good to Know

• SMS and voice broadcasts require a one-time setup before you can use them. See Setting Up SMS & Voice.
• Each broadcast type has its own costs. See Broadcast Costs for pricing details.
• You can also start a broadcast from the Families or Campers page — select the families or campers you want, then choose Send Broadcast from the bulk actions menu.