Account & Login

This article covers issues with logging in, resetting passwords, managing user accounts, and resolving access problems. The Campflow login page is for camp administrators and staff only — parents do not need a Campflow login to register or make payments.

Forgot Your Password

If you can’t remember your password:

1. Go to the Campflow login page.
2. Click Forgot password? below the password field.
3. Enter the email address associated with your account.
4. Click Send Reset Link.
5. Check your email for a message with a link to set a new password.
6. Click the link, enter a new password, confirm it, and click Reset Password.

After resetting, you’ll be taken back to the login page where you can sign in with your new password.

If you don’t receive the email:

• Check your spam or junk folder.
• Make sure you entered the exact email address associated with your Campflow account.
• Wait a few minutes — the email can sometimes take a moment to arrive.
• If you try too many times in a row, the system will temporarily slow down requests to protect your account. Wait a few minutes and try again.
• If you still don’t receive the email after checking all of the above, reach out to us through the chat bubble in the bottom-right corner of your screen.

Resetting a User’s Password

If one of your team members is locked out, any administrator can send them a password reset link:

1. Go to Settings in the sidebar.
2. Click Users.
3. Find the user in the table and click the key icon on their row.
4. Confirm that you want to send a reset link.
5. The user will receive an email with a link to set a new password.

For more details on user management, see Managing Users.

Google Sign-In Not Working

Campflow supports signing in with Google. If it isn’t working:

• Account doesn’t exist yet — Google sign-in only works if your email address is already associated with a Campflow account. If you’re signing in for the first time, an administrator needs to add you as a user first, using the same email address as your Google account. After that, you can use Continue with Google to log in.
• Using the wrong Google account — If you have multiple Google accounts, make sure you’re selecting the one associated with your Campflow account. Your browser may default to a personal account instead of your work account.
• Pop-up blocked — Google sign-in opens a pop-up window. If your browser blocks pop-ups, the sign-in process will fail silently. Allow pop-ups for the Campflow login page and try again.
• Google services down — On rare occasions, Google’s authentication service may be temporarily unavailable. Try signing in with your email and password instead.

”These Credentials Do Not Match Our Records”

This error appears when the email or password you entered is incorrect.

What to check:

• Email address — Make sure you’re using the exact email associated with your Campflow account. Check for typos, extra spaces, or the wrong domain (e.g., .com vs .org).
• Password — Passwords are case-sensitive. Check that Caps Lock isn’t on.
• Correct account — If your camp has multiple administrators, make sure you’re using your own credentials, not someone else’s.

If you’re sure the email is correct but the password isn’t working, use the Forgot password? link to reset it.

Account Locked After Too Many Attempts

If you enter the wrong password too many times, Campflow temporarily blocks further login attempts to protect your account. This lockout lasts about one minute.

Wait a minute and try again. If you’re unsure of your password, use the Forgot password? link rather than guessing repeatedly.

Can’t Access a Certain Page or Feature

If you can log in but can’t see or use a particular feature, you likely don’t have the right permissions.

How to check:

1. Ask an administrator on your team to go to Settings > Users.
2. Find your name in the table and click the pencil icon.
3. Go to the Permissions step.
4. Check whether the permission for the feature you need is enabled.

For example, if you can’t see the Income page, you may need the payment-related permission enabled. See Roles & Permissions for a full list of what each permission controls.

Adding a New Team Member

To give someone access to your camp’s Campflow account:

1. Go to Settings > Users.
2. Click Add User.
3. Enter their name and email address.
4. Choose a password option — you can create one now, send them a reset link to set their own, or skip and let them reset it later.
5. Set their permissions.
6. Click Add User.

The new user can then log in at the Campflow login page. If you chose to send them a reset link, they’ll receive an email to set their password.

For a detailed walkthrough, see Managing Users.

Removing a Team Member

If someone no longer needs access (they left the team, changed roles, etc.):

1. Go to Settings > Users.
2. Find the user in the table and click the trash icon on their row.
3. Confirm the deletion.

The user will immediately lose access and won’t be able to log in. Their past activity (audit trail, recorded payments, etc.) is preserved in the system.

Parent Login Questions

Parents do not need a Campflow login. Common points of confusion:

• Registration — Parents access the registration form through a link you share with them. No login required.
• Payments — Parents can make payments through registration or through a payment link you send them. No login required.
• The Campflow login page — If a parent lands on the Campflow login page, they’re in the wrong place. The login page includes a note that it’s for camp administrators only. Direct them to the registration or payment link you sent them instead.

Good to Know

• Campflow sessions stay active as long as you’re using the application. If you close your browser and come back later, you may need to sign in again unless you checked Remember me.
• Each user account belongs to one camp. If you manage multiple camps, you’ll need a separate login for each one.
• Deleting a user does not delete any of the data they created or payments they recorded. It only removes their ability to log in.