CAMPFLOW Terms of Service

1. Definitions and Overview

“Services” means all Campflow software, application programming interfaces, websites (includingcampflow.org,app.campflow.org, and any sub-domains), mobile applications, public directories, documentation, and associated support that Campflow makes available now or in the future.

Campflow provides administrative software for U.S. camps. We do not market or provide the Services to residents of the European Union, European Economic Area, or United Kingdom. If you reside in any of those territories you may not use the Services.

2. Changes to the Services

Campflow may enhance, modify, suspend, or discontinue any part of the Services at any time. We will use commercially reasonable efforts to provide advance notice of material changes that adversely affect core functionality, but we do not guarantee continuous, uninterrupted, or error-free operation.

3. Account Eligibility and Security

• You represent that you are at least eighteen (18) years old and legally able to enter into a binding contract. Minors may not create accounts.
• You are responsible for maintaining the confidentiality of all login credentials and for all activity conducted through your account. You must promptly notify us of any unauthorized use or suspected breach.
• Campflow may suspend or terminate your access at any time, with or without notice, if we reasonably believe you have violated these Terms or our Acceptable Use Policy.

4. Third-Party Services

The Services interoperate with, and depend upon, certain third-party providers, including:

• Mailgun – email delivery;
• TexdGrid – SMS delivery;
• Sola – ACH and credit-card processing;
• Google Analytics & Hotjar – analytics;
• Intercom – in-app chat and support.

Campflow may substitute comparable vendors at any time and will provide notice of material changes. Your use of any third-party service is subject to that provider’s separate terms and privacy policy. Campflow is not responsible for third-party acts or omissions.

5. Fees, Rate Changes, and Payment Terms

• Subscription fees, broadcast message fees, and payment processing fees are described in your order form or dashboard. All amounts are quoted and payable in U.S. dollars.
• Campflow may adjust rates at any time upon at least thirty (30) days’ written notice. Continued use of the Services after the effective date constitutes acceptance of the new rates.
• You authorize Campflow (or its payment processor) to automatically charge the payment method on file for all amounts due. Late payments accrue interest at 1.5 % per month (or the maximum rate permitted by law) until paid in full.

6. Data Responsibilities and Compliance

• You represent and warrant that all data you submit (including minors’ data) is accurate, lawful, and provided with the requisite parental or legal consent.
• You acknowledge that, for purposes of U.S. privacy regulation, you are the “data controller” and Campflow is the “service provider” or “processor.” You will comply with all applicable data-protection laws, including the Children’s Online Privacy Protection Act (COPPA), state privacy laws, and any sector-specific regulations.
• Campflow processes data strictly as described in the Privacy Policy and any separate Data Processing Addendum (“DPA”) executed between the parties.

7. Acceptable Use Policy

You agree not to, directly or indirectly:

• Violate any law or regulation, including CAN-SPAM, TCPA, COPPA, or state privacy statutes;
• Upload, transmit, or store content that is defamatory, obscene, discriminatory, or infringes third-party rights;
• Introduce malware, attempt to gain unauthorized access, or interfere with the integrity of the Services;
• Reverse-engineer, decompile, or otherwise attempt to discover source code except to the extent such restriction is prohibited by law;
• Use automated scraping, “robots,” or similar tools to harvest data without written consent; or
• Resell, sublicense, or otherwise exploit the Services except as expressly authorized in writing by Campflow.

Campflow reserves the right to immediately suspend or terminate any account engaged in prohibited conduct.

8. Intellectual Property

Campflow and its licensors retain all right, title, and interest in the Services, including all software, graphics, trademarks, and documentation. No rights are granted except as expressly set forth in these Terms. You may not remove or alter any proprietary notice or branding.

9. License to User-Provided Content

You retain ownership of all data and content you provide via the Services. You hereby grant Campflow a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display such content solely as necessary to operate, improve, and provide the Services.

10. Email and SMS Communications

Campflow enables you to send broadcast email through Mailgun and text messages through TexdGrid (A2P 10DLC). You agree to comply with the Telephone Consumer Protection Act (“TCPA”), the CAN-SPAM Act, CTIA Messaging Principles, carrier policies, and any successor or analogous rules (collectively, “Messaging Rules”).

• Opt-In & Consent —You must obtain express consent from each recipient before sending any SMS or email broadcast and must retain auditable records of that consent.
• Required Disclosures —All SMS must include “Reply STOP to opt out” (or “STOP2End” if the carrier requires) and identify your camp. All bulk email must contain a functional unsubscribe link and your physical mailing address.
• Content Restrictions —You may not transmit spam, phishing, hate speech, illegal content, or any message prohibited under the Messaging Rules.
• 10DLC Registration —You must register and keep current your A2P 10DLC brand and campaign. Failure to maintain a valid registration may result in message blocking or throttling.
• Pass-Through of Fines —Any carrier surcharges, penalty fees, or governmental fines imposed on Campflow as a result of your violation of the Messaging Rules (including but not limited to unregistered traffic, SHAFT content, snow-shoeing, or high spam complaint rates) will be passed through to you. You agree to pay such amounts within fifteen (15) days of invoice.
• Right to Suspend —Campflow may immediately suspend or throttle your messaging privileges if we believe your traffic is non-compliant or is causing elevated carrier-rejection rates.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. CAMPFLOW DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAMPFLOW’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO CAMPFLOW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. CAMPFLOW SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA.

13. Indemnification

You agree to defend, indemnify, and hold harmless Campflow and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your breach of these Terms, (b) your use of the Services, or (c) your violation of any law or the rights of any third party.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute not resolved informally shall be resolved exclusively in the state or federal courts located in Rockland County, New York, and each party consents to such jurisdiction and venue. THE PARTIES WAIVE THE RIGHT TO A JURY TRIAL.

15. Changes to These Terms

Campflow may revise these Terms at any time. We will post the updated version on the Services and, for material changes, provide at least thirty (30) days’ notice to account holders. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

16. Miscellaneous

• If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• You may not assign these Terms without Campflow’s prior written consent; Campflow may assign its rights and obligations without restriction.
• These Terms, together with any order forms and the Privacy Policy, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements.

17. Contact Information